24×24 Alta Porcelain Tile

We strive to deliver the material in good condition, working with LTL Partners, with an acceptable damage ratio, not to exceed 2% of the respective shipment. Nevertheless, when ordering tile products, customers should order (approximately 15%-20% depending on the application) to offset the waste factor inherent in cutting tiles to fit the installation area, and for the possibility of incremental damage. Damaged or missing material in excess of 2% of the total shipment will be replaced at no charge to the customer, or we will issue a full refund, or credit (at the Customer’s choosing) for the value of those damaged goods.

Customers are required to inspect the material upon receipt and make any claims for damaged or missing products on the Bill of Lading provided by the driver at the time of delivery. In the event of damaged goods arriving, it is important to retain all damaged material and packaging on the premises to provide time for an insurance adjuster to inspect the product. Should the material arrive with visible damage, it is important to notify us as soon as possible, not to exceed 3 business days from receipt of the material. In the event that the material arrives, appears to be in good condition, but upon further inspection after delivery, there is concealed damage, customers must notify StoneLocator.com within 3 business days of delivery. In the event of damaged or missing goods, please contact Your Bath Store. 

Pictures of the damaged goods, a copy of the Bill of Lading, or other related documentation may be requested to assist in the claims process.  Notifications of damaged or missing products that are made after 3 business days from the delivery of the goods may not be eligible for replacements or refunds. Please understand that a late notification from customers inhibits or eliminates the ability to file a freight claim with most carriers. We thank you in advance for your understanding.